Active Incident

Updated a few seconds ago

Investigating Unexpected Account Notifications and Login IssuesOperational

Incident Status

Operational

Components

Email notifications, Two-factor authentication (2FA)


June 1, 2026 19:29 UTC
MONITORING

Dashlane has published a Security Advisory and customer FAQ with additional details of the incident, investigation status, impact to user accounts, and steps we’ve taken to protect customers. There is no evidence that Dashlane’s internal system has been impacted. For further information, please reference our Security Advisory: https://support.dashlane.com/hc/articles/36038764990866

June 1, 2026 07:32 UTC
MONITORING

We can confirm that certain Dashlane user accounts were targeted in a brute force attack by an external party, resulting in the suspension of those accounts as part of Dashlane’s built-in security measures. The affected accounts have now been unsuspended. Our team is actively engaged in this issue and taking measures to address it. There is no evidence of compromise of Dashlane’s systems. Thank you for your patience and understanding.

May 31, 2026 22:30 UTC
RESOLVED

We can confirm that certain Dashlane user accounts were targeted in a brute force attack by an external party, resulting in the suspension of those accounts as part of Dashlane’s built-in security measures. The affected accounts have now been unsuspended. Our team is actively engaged in this issue and taking measures to address it. There is no evidence of compromise of Dashlane’s systems. Thank you for your patience and understanding.

May 31, 2026 17:50 UTC
INVESTIGATING

We are continuing to investigate the "Account suspended" notifications. Our engineering teams are actively working on a resolution and investigating the root cause of these messages. We are treating this with the highest priority and will provide further updates here as soon as more information becomes available. Thank you for your continued patience and understanding.

May 31, 2026 15:19 UTC
INVESTIGATING

We have received reports from several users having received an email that their account has been suspended. We have also received reports that some users are experiencing difficulties in logging in to Dashlane after resetting their master password. We are investigating this situation, and we will provide further updates as soon as we have more information. Thank you for your understanding.

Account Creation

Operational

Website

Operational

Customer Support

Operational

Paid plans' purchase

Operational

Sync

Operational

Email notifications

Operational

Two-factor authentication (2FA)

Operational

2FA recovery codes by SMS

Operational

SCIM

Operational

Single sign-on (SSO)

Operational

Confidential SSO (Single-sign-on)

Operational

Sharing

Operational

VPN

Operational

Dark Web Monitoring

Operational

Dark Web Insights

Operational

Web app

Operational

Passkeys

Operational

Admin Console

Operational

Safari app

Operational

iOS (Apple) app

Operational

Android app

Operational

Chrome extension

Operational

Firefox extension

Operational

Edge extension

Operational

Autofill

Operational

Nudges

Operational

Credential Risk Detection

Operational

Omnix

Operational

Password Management

Operational