Active Incident

Updated a few seconds ago

Incident - Account Status not properly updated on macOSPartial Service Disruption

Incident Status

Partial Service Disruption

Components

macOS application


July 1, 2020 18:24 UTC
[Identified] We discovered that synchronization of your Dashlane data wasn't always working as expected on macOS during our investigation. We identified the root cause of the issue, and we will deploy a fix soon. We will provide another update as soon as this fix is deployed to all. Thank you for your patience.

June 19, 2020 11:22 UTC
[Investigating] We are currently experiencing a service disruption affecting our macOS users. Impacted users will not have their account status (free, premium, business) properly displayed on their desktop app. All other features remain available. Our team is working to identify the root cause and implement a solution. We will provide an update shortly.
Incident - Biometric Master Password Reset feature disabled on the iOS appDegraded Performance

Incident Status

Degraded Performance

Components

iOS application


June 29, 2020 10:07 UTC
[Monitoring] We are starting to progressively reactivate the Biometric Master Password reset feature for the iOS App. Our team continue to monitor the situation and we will provide an update as soon as the feature is fully restored.

June 15, 2020 10:40 UTC
[Identified] Our team has identified the issue and we'll soon start to reactivate this feature progressively. We'll continue to monitor the issue as we're working towards resolution.

May 29, 2020 21:10 UTC
[Investigating] In response to an issue some users have reported with the Biometric Master Password Reset feature for the iOS app, we have disabled the feature as part of our investigation.

Website

Operational

Customer Support

Operational

Account Creation

Operational

Sync

Operational

Email Notifications

Operational

Two-Factor Authentication

Operational

Sharing

Operational

Password Changer

Operational

WebApp

Operational

Admin Console

Operational

Windows application

Operational

macOS application

Partial Service Disruption

iOS application

Operational

Android application

Operational

Chrome extension

Operational

Firefox extension

Operational

Safari extension

Operational

Edge extension

Operational

Internet Explorer extension

Operational