Active Incident

Updated a few seconds ago

Internet Explorer crashes at launchDegraded Performance

Incident Status

Degraded Performance

Components

Windows application


July 17, 2018 21:34 UTC
[Monitoring] The engineering team has resolved the Internet Explorer crash issue found in the latest version (5.17) of our Windows application. The fix will be available in our next Windows release or available now through an installer link. To request the installer, submit a request to Dashlane Support from the following link: https://support.dashlane.com/hc/en-us/requests/new

July 17, 2018 16:54 UTC
[Identified] We have identified an issue for users using Internet Explorer with the latest version (5.17) of our Windows application. Internet Explorer may crash at launch for users with this configuration. Since this issue is only impacting Internet Explorer, we recommend using a different browser until our technical team implements a fix.

Website

Operational

Account Creation

Operational

Sync

Operational

Email Notifications

Operational

Two-Factor Authentication

Operational

Sharing

Operational

Password Changer

Operational

WebApp

Operational

Admin Console

Operational

Windows application

Degraded Performance

macOS application

Operational

iOS application

Operational

Android application

Operational