Active Incident

Updated a few seconds ago

Users unable to access the Dashlane appDegraded Performance

Incident Status

Degraded Performance

Components

Web app, Chrome extension, Firefox extension, Edge extension


May 29, 2023 10:17 UTC
[Monitoring] Thank you for your patience. The fix for the issue preventing some customers from being able to login to their accounts from the Dashlane browser extension is set to be included in the next version of the browser extension, version 6.2322. In the meantime, if you have already followed the instructions in this Help Center article, tinyurl.com/wxp742fe , but are still having difficulties logging in, you can use the following link to access your account - https://app.dashlane.com/?noredirect=1 .

May 25, 2023 17:32 UTC
[Identified] Several Dashlane customers have reported that they cannot access their accounts and are seeing the error message "Something went wrong". Our team has already identified a fix and is working on releasing it as quickly as possible. In the meantime, to ensure Dashlane is working as expected, please follow the steps in this Help Center article, https://tinyurl.com/wxp742fe

Account Creation

Operational

Website

Operational

Customer Support

Operational

Paid plans' purchase

Operational

Sync

Operational

Email notifications

Operational

Two-factor authentication (2FA)

Operational

SCIM

Operational

Single sign-on (SSO)

Operational

Confidential SSO (Single-sign-on)

Operational

Sharing

Operational

VPN

Operational

Dashlane Authenticator

Operational

Dark Web Monitoring

Operational

Dark Web Insights

Operational

Web app

Degraded Performance

Passkeys

Operational

Admin Console

Operational

Safari app

Operational

iOS (Apple) app

Operational

Android app

Operational

Chrome extension

Degraded Performance

Firefox extension

Degraded Performance

Edge extension

Degraded Performance