Active Incident

Updated a few seconds ago

Isolated Data loss after update for some iOS and Android Dashlane free userOperational

Incident Status

Operational

Components

iOS application, Android application


March 26, 2020 10:31 UTC
[Investigating] Some free Dashlane users on Android and iOS reported losing access to their data after updating their app. We are currently investigating and we’ll provide more information as soon as possible. Thank you in advance for your patience and understanding!

Website

Operational

Customer Support

Operational

Account Creation

Operational

Sync

Operational

Email Notifications

Operational

Two-Factor Authentication

Operational

Sharing

Operational

Password Changer

Operational

WebApp

Operational

Admin Console

Operational

Windows application

Operational

macOS application

Operational

iOS application

Operational

Android application

Operational

Chrome extension

Operational

Firefox extension

Operational

Safari extension

Operational

Edge extension

Operational

Internet Explorer extension

Operational

Scheduled Maintenance

Scheduled maintenance - Database upgrade on April 8th, 2020 - at 7:00 AM UTCPlanned Maintenance

Schedule

April 8, 2020 07:00 - 08:00 UTC

Components

Account Creation, Sync, Two-Factor Authentication, Sharing, Password Changer, WebApp, Admin Console

Description

Maintenance of our system is scheduled for Wednesday, April 8th, 2020 at 7:00 AM (UTC). This maintenance will last less than an hour and we'll make our absolute best to bring all services back quickly. The following features won't be available during this timeframe, such as: - Creating new Dashlane accounts - Syncing your passwords and data across your different devices - Accessing your account from the Web App or the Admin Console - Sharing passwords or other data with other Dashlane users - Using Two Factor-Authentication to log into your account - Using Password Changer to update your passwords Autofill and other In-App features will remain available.