Active Incident

Updated a few seconds ago

Incident - Incorrect password saved on TwitterPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Chrome extension, Firefox extension


December 5, 2019 17:43 UTC
[Monitoring] We are still monitoring the issue. The release of the Dashlane extension version 6.1945.5 is now complete on Firefox and Edge. Do not hesitate to update your extension depending the browser used. We are still progressively releasing the fix for this issue on Chrome. The fix will soon be available in the Dashlane extension version 6.1945.5 for this browser as well. Thank you for you patience.

December 4, 2019 12:09 UTC
[Monitoring] The team was able to identify and isolate the issue found on twitter. A fix was made and is being progressively released with the latest Dashlane extension version 6.1945.5. We are now monitoring the situation. Thank you for your patience and understanding.

November 29, 2019 17:23 UTC
[Investigating] A small group of users on Dashlane extension version 6.1945 is currently experiencing an incident where Dashlane is replacing the Twitter password by an empty string when logging in. Our suggestion is to manually copy and paste the password or if already affected by this incident, recovering the password directly from the Password History. For more details about Password History visit this page: http://bit.ly/37Ps5lE

Website

Operational

Customer Support

Operational

Account Creation

Operational

Sync

Operational

Email Notifications

Operational

Two-Factor Authentication

Operational

Sharing

Operational

Password Changer

Operational

WebApp

Operational

Admin Console

Operational

Windows application

Operational

macOS application

Operational

iOS application

Operational

Android application

Operational

Chrome extension

Partial Service Disruption

Firefox extension

Partial Service Disruption

Safari extension

Operational

Edge extension

Operational

Internet Explorer extension

Operational