[Identified] We discovered that synchronization of your Dashlane data wasn't always working as expected on macOS during our investigation.
We identified the root cause of the issue, and we will deploy a fix soon.
We will provide another update as soon as this fix is deployed to all.
Thank you for your patience.
June 19, 2020 11:22 UTC
[Investigating] We are currently experiencing a service disruption affecting our macOS users.
Impacted users will not have their account status (free, premium, business) properly displayed on their desktop app.
All other features remain available.
Our team is working to identify the root cause and implement a solution.
We will provide an update shortly.
[Monitoring] We are starting to progressively reactivate the Biometric Master Password reset feature for the iOS App.
Our team continue to monitor the situation and we will provide an update as soon as the feature is fully restored.
June 15, 2020 10:40 UTC
[Identified] Our team has identified the issue and we'll soon start to reactivate this feature progressively. We'll continue to monitor the issue as we're working towards resolution.
May 29, 2020 21:10 UTC
[Investigating] In response to an issue some users have reported with the Biometric Master Password Reset feature for the iOS app, we have disabled the feature as part of our investigation.