Active Incident

Updated a few seconds ago

Incident - Biometric Master Password Reset feature disabled on the iOS appDegraded Performance

Incident Status

Degraded Performance

Components

iOS application


May 29, 2020 21:10 UTC
[Investigating] In response to an issue some users have reported with the Biometric Master Password Reset feature for the iOS app, we have disabled the feature as part of our investigation.
Incident - Some websites becomes unresponsive due to Dashlane browser extensionOperational

Incident Status

Operational

Components

Chrome extension, Firefox extension


May 28, 2020 15:20 UTC
[Monitoring] We have deployed a hotfix to solve this issue. This hotfix has been rolled out successfully to all Dashlane users with the extension version 6.2020.3. We are currently monitoring our systems closely to ensure the issue is fully resolved.

May 26, 2020 16:48 UTC
[Monitoring] We are deploying a hotfix to solve this issue. This hotfix will be progressively rolled out to all Dashlane users over the next few days. We are currently monitoring our systems closely to ensure the issue is fully resolved.

May 19, 2020 13:03 UTC
[Identified] We are currently experiencing a service disruption affecting the navigation on some websites with the Dashlane extension. This issue occurs on both Chrome and Firefox. * On Chrome, a popup appears saying the page froze. * On Firefox, a yellow ribbon appears saying a script is slowing down the website.

Website

Operational

Customer Support

Operational

Account Creation

Operational

Sync

Operational

Email Notifications

Operational

Two-Factor Authentication

Operational

Sharing

Operational

Password Changer

Operational

WebApp

Operational

Admin Console

Operational

Windows application

Operational

macOS application

Operational

iOS application

Degraded Performance

Android application

Operational

Chrome extension

Operational

Firefox extension

Operational

Safari extension

Operational

Edge extension

Operational

Internet Explorer extension

Operational